Bancolombia SA

Unisys’ relationship with 150-year-old Bancolombia began in 1974 when the firm acquired a bank that was our customer. Unisys then installed and managed Bancolombia ATMs in the first information outsourcing agreement in the nation’s history.

Customer and employee engagement and satisfaction shape every Bancolombia business decision. The bank proudly touts its social and economic equity goals and operates on the leading edge of a youth revolution reshaping the global workforce. Eighty percent of its new employees are young digital natives who expect the workplace to reflect their values and familiarity with technology. With 85 percent of its transactions, representing 44 percent of sales volume, completed through digital channels, cloud-enabled digital workplace services are essential to Bancolombia’s success in the 21st Century.

For 47 years, Unisys has worked with Bancolombia and delivered solutions that made the bank a leader in Latin America. In 2020, their technology leaders needed to improve the employee support experience to serve a new generation of digital-native workers. It also needed a comprehensive solution for managing its hybrid and multi-cloud data infrastructure, improve security and restore mission-critical services faster in order to meet national banking standards.