Digital Workplace

Unisys Hybrid Virtual Desktop Infrastructure (VDI) solution delivers the performance of an on-prem VDI, but with the cost, flexibility and bursting capability of the cloud. Whether you require an immediate, cloud-deployed VDI or a right-size, on-prem computing solution, Unisys can help you:

• Remotely provision virtual desktops for end users with automated workflows
• Minimize management and overhead costs, save time and enable business continuity
• Deliver the seamless onboarding experience employees expect
• Centralize management and maintain compliance with external and internal policies
• Target your mean capacity to ensure full hardware utilization and avoid overconsumption
• Scale for an agile workforce with added cloud burst capacity

In today’s modern workplace, the success of a service desk interaction is defined by far more than whether the problem was fixed — it’s about the end-to-end employee experience. With Unisys Next-Generation Service Desk, you can give your digital workforce personalized technology services and transform the service delivery process from a technology-centered model to one that’s driven by end-user experience.

Unisys Next-Generation Service Desk proactively enables employees to work more efficiently with minimal interruption and helps you identify and deliver the right resolution quickly and via the preferred channel. Highlights include:

• All-in-one solution for omnichannel support
• Enables automation, identity authentication, proactive self-healing technologies and advanced analytics
• Powered by artificial intelligence and machine learning
• Provides end-users with secure, simplified, personalized and flexible access to support services
• Accessible from any device, at any time, across all channels, including phone, e-mail, web, video, chat, mobile app, service portal, augmented reality and more

Although the traditional field services model has dramatically evolved to support advanced remote resolution capabilities in recent years, some technical issues still require in-person support. But organizations must reevaluate their approach to field services to better align with today’s experience-driven digital workplace needs.

Unisys Frontline Support Services provide global, best-in-class technology support services to deliver a consumer-like experience for end users while eliminating unnecessary costs and streamlining processes for your business. Frontline Support Services leverage:

• Remote diagnostic and remediation tools, augmented reality tools and AI-powered insights for timely resolution
• Support personnel with expertise beyond traditional PCs and mobile devices, including IoT systems, biometric devices, POS scanners and more
• IT vending machines, lockers, walk-up tech cafés and mobile apps to provide highly distributed workforces with the equipment they need, when and where they need it
• A non-contracted, badged employee system for consistent quality of service and cost savings

Workers on the front line – whether in manufacturing, health care, food service, retail or any other industry – perform the jobs that power innovation and drive progress in our society. Their work requires specific tools and resources designed to enable – and optimize – their individual roles.

Unisys Frontline Worker Enablement Services help your enterprise understand the unique persona profiles of your frontline workforce and identify and deliver the right combination of devices, accessories and applications they need to be successful. This persona-driven approach ensures employees are equipped to provide outstanding customer service, driving overall business outcomes.