Connecting customers to opportunities throughout Mexico
Business challenge
Maintain and grow market share as one of Mexico's largest financial and banking groups.
Solution
Unisys provides Intelligent Workplace Services, including Unisys Frontline Support Services (maintenance and support services through three on-site tech cafés and field services) for 16,000+ employees and ATM support.
Results and Benefits
- Enhanced customer service experience by improving employee productivity
- Achieved high employee satisfaction levels by modernizing and personalizing support
Unisys enables us to provide continuous, comprehensive support for our employees and better serve our customers, even during the COVID-19 crisis. This has resulted in customer trust and increased momentum of growth both in market position and new business.
Jorge Mancilla
ITO Help & Support Sub-Director,
HSBC México