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Unisys Product Support

Customize, optimize, evolve.

Business-driven. Client-focused. Proactive-approach.

Blended with above paramount value propositions, Unisys product support is designed to provide world-class maintenance and proactive support for your mission-critical business operations. Be it warranty upgrades, 24x7x365 maintenance coverage with rapid response times, an onsite hardware engineer, a dedicated personalized go-to support advocate, remote system health checks, customized support consulting, or single-source multi-vendor support, Unisys has an offering that fits your unique set of requirements and budget.

Unisys product support is designed to:

  • Proactively mitigate risk of system downtime
  • Effectively free up your internal support resources
  • Tailor customized solutions that match your unique needs
  • Improve productivity, security, compliance and return on IT investment
  • Optimize system performance

A Flexible Suite of Support Services to Meet Clients Unique Requirements

Every enterprise IT environment is unique. System availability goals vary widely, depending on industry, end-user requirements and budgets. With Unisys, you can select from a flexible suite of support services that best align with your specific requirements. You could choose a standard support offering from our portfolio or our experts can help you create a custom fit support offering.

For any queries – Please contact UnisysProductSupport@unisys.com

Access our support options:

Access and download the information you need

Access documentation

Access product support, product documentation, and configuration utilities including material and downloads:

  • ClearPath Forward®
  • ES7000 Servers and Software
  • ClearPath Forward® MCP Servers and Software
  • ClearPath Forward® OS 2200 Servers and Software
  • Unisys Stealth®
  • Application Development
  • ES3000 and ES5000 Servers and Software
  • Peripherals and Storage
  • Systems Management
  • Infolmage
  • Financial Solution
  • Communications Solution

Education to maximize your IT investment

Our courses offer complete technology training to help your organization master implementation skills and receive the greatest return on your technology investment. We offer similar education services across the globe.

The Unisys Client Education Team is pleased to present a suite of training offerings that will provide you with the skills needed to maximize your productivity quickly and efficiently help you extend your value in this highly competitive and evolving e-business world.

We offer state-of-the-art training in a variety of delivery formats allowing you to choose the one that works best for you.

Visit the Client Education site

Asia Pacific

When calling the CRC please be ready to provide the following information:

  • Customer number (also called Installed At Number or IA Number)
  • Customer name and address verification
  • Caller name and contact number
  • Product style
  • Serial number
  • Description of problem
Country Telephone Number
Australia 1800 176 505
New Zealand 0800 442 935
Singapore 800 4481 449
Malaysia 1800 812931
Hong Kong 800 90 3152
Taiwan 886 2 2175 7555
India 0008 004402110
South China 86 13902251883
East China 86 13901724081
North China 86 13910021150

Europe, Middle East, and Africa

When calling the CRC please be ready to provide the following information:

  • Customer number (also called Installed At Number or IA Number)
  • Customer name and address verification
  • Caller name and contact number
  • Product style
  • Serial number
  • Description of problem
Country Local Number
Austria +43 1795679 64
Belgium (Fr.) +32 271196 69
Belgium (Vl.) +32 2711 9670
Czech Republic 420-800722124
Denmark 45-8070-5864
Eire 02890266767
Finland 358-800-​912084
France 33 1 55 6951 41
Germany 49 ​69 50070112
Italy +39 02 696 822 19
Netherlands ​31 203 469 577
Norway 47-23162518
Poland 48-800-1215397
Portugal +351 2141541 74
Slovakia 421-800-​005407
Spain +34 91 74976 91
Sweden 46-20793456
Switzerland (Deu.) 41 44 723 3800
Switzerland (Fr.) 41 44 723 3800
United Kingdom 0203 027 7737
For all other countries not listed above 44(0)203 027 7737​​​​​
​​​​

Latin America, Caribbean Region

When calling the CRC please be ready to provide the following information:

  • Customer number (also called Installed At Number or IA Number)
  • Customer name and address verification
  • Caller name and contact number
  • Product style
  • Serial number
  • Description of problem
Country Other Countries Supported Telephone Numbers Preferred Language
Argentina Uruguay 0800-666-2983
(54)11-4343-1666
Spanish
Brazil -- 4003-6196 Portuguese
Chile -- 800-104800
(56)2-365-5600
Spanish
Colombia -- Dialing from Bogotá
6382030
Dialing from other cities in Colombia
01-8000-112113
Dialing from outside country
(57)1-6382030
Spanish
Costa Rica El Salvador
Guatemala
Honduras
Nicaragua
Panama
(50)6-2204-3535 Spanish
Mexico -- 01-800-8012100
(52)55-5002-4659
(52)55-5002-4651
Spanish
Peru -- (51)1-411-8500 Spanish
Puerto Rico -- (787)758-3349
(787)758-3770
Spanish
Venezuela -- 0800-100-5024 Spanish
​​
​​

North America

When calling the CRC please be ready to provide the following information:

  • Customer number (also called Installed At Number or IA Number)
  • Customer name and address verification
  • Caller name and contact number
  • Product style
  • Serial number
  • Description of problem ​​
Country Toll Free Number
United States 800-328-0440
Canada 800-387-6181
Canada (Fr.) 800-361-8097​
​​

The Product Support site provides access to technical support information. Registration (through the e-Services portal) is required to access entitled information.

The Product Support site provides access to a full range of support including:

  • Symptom-and-Solution Knowledge Base
  • Drivers and Downloads
  • Documentation
  • Product Release and Termination Information
  • Alert Registration

Visit the Product Support Website

The Unisys Support Portal is the latest, best in class and industry-standard tool which provides a more integrated, user-friendly and scalable support platform. This portal manages complete ticket lifecycle of our clients, from raising a ticket to closing it electronically.

The Unisys Support Portal also provides access to our various product support information database, knowledge sharing forums, and links to various technical information.

From this portal you can:

  • Access documentation, downloads, and other self-help knowledge base information for your supported Unisys products
  • Create view and manage service incidents for your supported Unisys products and receive your choice of electronic or voice responses

Unisys Support Portal users can access the portal through this link using their OKTA login credentials.

Unisys Field Services users can access the Portal using this link.

Please follow this link which contains a video-based demo to assist you on how to navigate and use widgets and other basic functionalities of the New Unisys Support Portal.

Please follow this link to access various other training guides about Unisys Support Portal.

If you need to report an issue against the Unisys Support Portal, please report it to this mailbox: STS FSM Support