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Unisys Product Support

Customize, optimize, evolve.

Business-driven. Client-focused. Proactive-approach.

Blended with above paramount value propositions, Unisys product support is designed to provide world-class maintenance and proactive support for your mission-critical business operations. Be it warranty upgrades, 24x7x365 maintenance coverage with rapid response times, an onsite hardware engineer, a dedicated personalized go-to support advocate, remote system health checks, customized support consulting, or single-source multi-vendor support, Unisys has an offering that fits your unique set of requirements and budget.

Unisys product support is designed to:

  • Proactively mitigate risk of system downtime
  • Effectively free up your internal support resources
  • Tailor customized solutions that match your unique needs
  • Improve productivity, security, compliance and return on IT investment
  • Optimize system performance

A Flexible Suite of Support Services to Meet Clients Unique Requirements

Every enterprise IT environment is unique. System availability goals vary widely, depending on industry, end-user requirements and budgets. With Unisys, you can select from a flexible suite of support services that best align with your specific requirements. You could choose a standard support offering from our portfolio or our experts can help you create a custom fit support offering.

For any queries – Please contact UnisysProductSupport@unisys.com

Phone Support

When calling the CRC please be ready to provide the following information:

  • Customer number (also called Installed At Number or IA Number)
  • Customer name and address verification
  • Caller name and contact number
  • Product style
  • Serial number
  • Description of problem
Country Telephone Number
Australia 1800 176 505
New Zealand 0800 442 935
Singapore 800 4481 449
Malaysia 1800 812931
Hong Kong 800 90 3152
Taiwan 886 2 2175 7555
India 0008 004402110
South China 86 13902251883
East China 86 13901724081
North China 86 13910021150

When calling the CRC please be ready to provide the following information:

  • Customer number (also called Installed At Number or IA Number)
  • Customer name and address verification
  • Caller name and contact number
  • Product style
  • Serial number
  • Description of problem
Country Local Number
Austria +43 720 815 320
Belgium (Fr.) & (Vl.) +32 258 888 77
Czech Republic +420 800 722 124
Denmark +45 807 058 65
Finland +358 800 912 084
France +33 155 174 349
Germany +49 695 170 9631
Italy +39 269 682 218
Netherlands ​+31 332 077 485
Norway +47 231 625 18
Poland +48 800 121 5397
Portugal +351 800 849 168
Slovakia +420 222 252 086
Spain +34 917 497 690
Sweden +46 207 934 56
Switzerland (Deu.) & (Fr.) +41 445 118 034
United Kingdom +44 203 684 2790
For all countries not listed, or as an alternative to the local number, please call……… +44 203 027 7737​​​​​
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When calling the CRC please be ready to provide the following information:

  • Customer number (also called Installed At Number or IA Number)
  • Customer name and address verification
  • Caller name and contact number
  • Product style
  • Serial number
  • Description of problem
Country Other Countries Supported Telephone Numbers Preferred Language
Argentina Uruguay 0800-666-2983
(54)11-4343-1666
Spanish
Brazil -- 4003-6196 Portuguese
Chile -- 800-104800
(56)2-365-5600
Spanish
Colombia -- Dialing from Bogotá
6382030
Dialing from other cities in Colombia
01-8000-112113
Dialing from outside country
(57)1-6382030
Spanish
Costa Rica El Salvador
Guatemala
Honduras
Nicaragua
Panama
(50)6-2204-3535 Spanish
Mexico -- 01-800-8012100
(52)55-5002-4659
(52)55-5002-4651
Spanish
Peru -- (51)1-411-8500 Spanish
Puerto Rico -- (787)758-3349
(787)758-3770
Spanish
Venezuela -- 0800-100-5024 Spanish
​​
​​

When calling the CRC please be ready to provide the following information:

  • Customer number (also called Installed At Number or IA Number)
  • Customer name and address verification
  • Caller name and contact number
  • Product style
  • Serial number
  • Description of problem ​​
Country Toll Free Number
United States 800-328-0440
Canada 800-387-6181
Canada (Fr.) 800-361-8097​
​​

Access other support options:

Access and download the information you need

Access documentation

Access product support, product documentation, and configuration utilities including material and downloads:

  • ClearPath Forward®
  • ES7000 Servers and Software
  • ClearPath Forward® MCP Servers and Software
  • ClearPath Forward® OS 2200 Servers and Software
  • Unisys Stealth®
  • Application Development
  • ES3000 and ES5000 Servers and Software
  • Peripherals and Storage
  • Systems Management
  • Infolmage
  • Financial Solution
  • Communications Solution

Education to maximize your IT investment

Our courses offer complete technology training to help your organization master implementation skills and receive the greatest return on your technology investment. We offer similar education services across the globe.

The Unisys Client Education Team is pleased to present a suite of training offerings that will provide you with the skills needed to maximize your productivity quickly and efficiently help you extend your value in this highly competitive and evolving e-business world.

We offer state-of-the-art training in a variety of delivery formats allowing you to choose the one that works best for you.

Visit the Client Education site

The Product Support site provides access to technical support information. Registration (through the e-Services portal) is required to access entitled information.

The Product Support site provides access to a full range of support including:

  • Symptom-and-Solution Knowledge Base
  • Drivers and Downloads
  • Documentation
  • Product Release and Termination Information
  • Alert Registration

Visit the Product Support Website

The Unisys Support Portal is the latest, best in class and industry-standard tool which provides a more integrated, user-friendly and scalable support platform. This portal manages complete ticket lifecycle of our clients, from raising a ticket to closing it electronically.

The Unisys Support Portal also provides access to our various product support information database, knowledge sharing forums, and links to various technical information.

From this portal you can:

  • Access documentation, downloads, and other self-help knowledge base information for your supported Unisys products
  • Create view and manage service incidents for your supported Unisys products and receive your choice of electronic or voice responses

Unisys Support Portal users can access the portal through this link using their OKTA login credentials.

Unisys Field Services users can access the Portal using this link.

Please follow this link which contains a video-based demo to assist you on how to navigate and use widgets and other basic functionalities of the New Unisys Support Portal.

Please follow this link to access various other training guides about Unisys Support Portal.

If you need to report an issue against the Unisys Support Portal, please report it to this mailbox: STS FSM Support