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Why Digital Service Management is Critical to Digital Transformation

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Although cloud adoption continues to rise year over year, many organizations still fail to achieve their operational and strategic goals. The demands of managing both traditional and cloud service providers are immense, and a lack of oversight can lead to wasted spending, mismatched applications and costly inefficiencies. At the same time, evolving end-user experience management requirements and introducing experience-level agreements (XLA) have added layers of complexity to IT Service Management (ITSM) requirements.