Patrycja is the global vice president of delivery for Digital Workplace Solutions, overseeing frontline field services, service desk, endpoint operations, knowledge function services and end-user experience management. She is an award-winning service delivery professional certified in Information Technology Infrastructure Library (ITIL) Expert, PRINCE2 and Six Sigma. Patrycja brings extensive experience in global technology service delivery, demonstrating a proven ability to drive continual service improvement and optimization while consistently exceeding industry benchmarks.
Patrycja is a passionate champion of Diversity, Equity and Inclusion (DEI); she serves as a Lean In ambassador and is an active member of the Professional Women’s Network. In addition, HDI, the leading events and services organization for technical support and service management, named Patrycja as one of its Top 25 Thought Leaders of 2022 and a featured contributor in 2023. She was also selected to serve as a judge for the Service Desk Institute’s Best Service Desk CX 2023 award.