Volkskreditbank AG (VKB)
Offering the market’s best combination of personal and digital banking
The Business Challenge
Provide universal banking services to customers throughout the region of Upper Austria.
Application Modernization Services, including systems integration, infrastructure and data management services to jointly develop with the bank VKB Cockpit - a completely new solution involving integration of existing modules.
Results and Benefits
- Enhanced service to customers by equipping service representatives with information from various systems and enabling better collaboration and communication in the service team
- Improved ability to drive innovation in customer service
- Achieved cost efficiencies and flexibility via data integration and streamlined processes
- Gained operational efficiency to more effectively and securely serve customers and meet regulatory and reporting requirements