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Enabling seamless experiences for the connected traveler​

Business challenge

Enhance passenger experience with increasing demand for contactless travel at airports across Australia and New Zealand.

Business outcomes

  • Improved user experience by delivering reliable service needed to efficiently process passengers and prevent bottlenecks​
  • Enabled quicker response time while preventing disruptions that can result in financial penalties and reducing the time to on-board and train service teams​
  • Realized benefits of quality service at a competitive price by eliminating multi-level subcontracting and capital-intensive resources​
  • Supported innovations to advance secure self-service and contactless processes at airports in line with the IATA’s “Simplifying the Business” initiative


Unisys Digital Workplace Solutions, including Intelligent Workplace Services (service desk and field services) to support 12 automated security gates at New Zealand’s Auckland International Airport and 93 SmartGates across 10 Australian international airports.​