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Enabling seamless experiences for the connected traveler​

Business challenge

Enhance passenger experience with increasing demand for contactless travel at airports across Australia and New Zealand.


Unisys provides Intelligent Workplace Services, including Unisys Next-Generation Service Desk and Unisys Frontline Field Services, to manage 12 automated security gates at New Zealand’s Auckland International Airport and 93 SmartGates across 10 Australian international airports.

Results and benefits

  •  Improved user experience by delivering reliable service needed to process passengers and prevent bottlenecks efficiently
  • Enabled quicker response time while preventing disruptions that can result in financial penalties and reducing the time to on-board and train service teams
  • Realized benefits of quality service at a competitive price by eliminating multi-level subcontracting and capital-intensive resources
  •  Supported innovations to advance secure self-service and contactless processes at airports in line with the IATA’s “Simplifying the Business” initiative