Enabling seamless experiences for the connected traveler
Business challenge
Enhance passenger experience with increasing demand for contactless travel at airports across Australia and New Zealand.
Solution
Unisys provides Intelligent Workplace Services, including Unisys Next-Generation Service Desk and Unisys Frontline Field Services, to manage 12 automated security gates at New Zealand’s Auckland International Airport and 93 SmartGates across 10 Australian international airports.
Results and benefits
- Improved user experience by delivering reliable service needed to process passengers and prevent bottlenecks efficiently
- Enabled quicker response time while preventing disruptions that can result in financial penalties and reducing the time to on-board and train service teams
- Realized benefits of quality service at a competitive price by eliminating multi-level subcontracting and capital-intensive resources
- Supported innovations to advance secure self-service and contactless processes at airports in line with the IATA’s “Simplifying the Business” initiative
Vision-Box is constantly working on revolutionizing the passenger journey and travel ecosystem. By partnering with Unisys, we are able to focus on orchestrating the digitization of identity, expediting traveler flows, improving efficiency, strengthening security, optimizing operations, and transforming the passenger experience.
Vitor Candido
Head of Operations, APAC
Vision-Box