Artificial Intelligence 

Productivity accelerator. Innovation catalyst. Creative collaborator. Whatever your vision for AI, Unisys provides the solutions, expertise and tools to realize the full business potential of your organization.
Explore

Logistics Optimization

Keep cargo moving — despite disruptions. Discover how patent-pending AI models using real-time data can save time and boost revenue by improving capacity utilization, route planning and inventory management.
Explore

Consulting

The nature of work is changing. Let's evolve your business together. Future-proof your organization with consulting services from Unisys and advance as a digital-first entity.
Explore

Industries

Your industry sets you apart. You see the road ahead clearly. Let's join forces and turn that vision into reality. Unisys brings the tech know-how to complement your deep expertise.
Explore

Client Stories

Explore videos and stories where Unisys has helped businesses and governments improve the lives of their customers and citizens.
Explore

Research

Embark on a journey toward a resilient future with access to Unisys' comprehensive research, developed in collaboration with top industry analysts and research firms.
Explore

Resource Center

Find, share and explore assets in support of your key operational objectives.
Explore

Careers

Curiosity, creativity, and a constant desire to improve. Our associates shape tomorrow by going beyond expertise to bring solutions to life.
Explore

Investor Relations

We're a global technology solutions company that's dedicated to driving progress for the world's leading organizations.
Explore

Partners

We collaborate with an ecosystem of partners to provide our clients with cutting-edge products and services in many of the largest industries in the world.
Explore

Language Selection

Your selected language is currently:

English
Major European airline

Enhancing the flight experience for millions of passengers

Objectives

  • Improve traveler experience by enhancing passenger services
  • Boost IT agility and resilience to meet evolving business needs
  • Transform IT approach through hybrid cloud and software-as-a-service (SaaS) solutions
  • Restore passenger travel following a critical service interruption

Solutions

  • Deployed Enterprise Computing Solutions from Unisys, including the Unisys Standard Airline System (USAS) application on Unisys ClearPath® Software platforms, customized specifically to the airline’s operations since the 1980s
  • Infrastructure support and a functional help desk as a managed service to process core passenger services

Results

  • Enhanced traveler experience and satisfaction through high-service availability and response times
  • Enabled prompt reactions to changing environments through strengthened platform interconnectivity
  • Identified a unique process that allowed the affected 24,000 passengers to use a streamlined version of the USAS application

Data points

  • Processes about 3,000 transactions per second, 365 days a year through ClearPath Software
  • Restored aircraft and passenger travel operations within 24 hours and prevented 24,000 passengers from being stranded

The success of a major airline's passenger and freight services relies on a complex network spanning more than 100 destinations across 40 countries.

As part of a larger consortium, it carries out activities such as baggage and cargo handling, IT systems, aircraft maintenance and in-flight catering to provide a top-notch travel experience for passengers. But when an unexpected challenge arose in early 2023, the airline turned to a trusted advisor, Unisys, to quickly solve the problem.

When the airline needed a solution to streamline reservations, ticketing and check-in to ensure its critical passenger services could keep pace with the ever-changing transportation industry, it turned to Unisys. But it couldn’t be just any solution — it had to be reliable yet flexible enough to keep up with the fast-paced and ever-present disruptions. The company deployed the Unisys Standard Airline System (USAS) in the early 1980s; a decision that was put to the test four decades later.

Challenge: Ensuring business continuity across passenger services

Early in 2023, a situation arose that threatened to leave thousands of passengers stranded at airports worldwide. The airline unexpectedly lost all airport communications due to issues within the optical cable network that connected the external airport network with the airline’s internal systems.

Unisys was immediately alerted. Members of Unisys’ travel and transportation solutions team worked tirelessly alongside the airline’s IT and business teams to mitigate the impact. Unisys combined its extensive experience in passenger transportation with its knowledge of USAS to devise a solution. It identified a unique process that allowed the affected 24,000 passengers to use a streamlined version of the USAS application.

Unisys' swift response during this crisis helped to restore aircraft and passenger travel operations, offering in-advance check-in for individual passengers, entire flights or groups of flights and effectively reducing passenger congestion at airport counters.

Solution: Optimizing flights from takeoff to beyond

Unisys has been a steadfast partner of the airline for decades. Unisys designed and maintains USAS, which is the airline’s core passenger processing system. Powered by the ClearPath Software platform, USAS processes about 3,000 transactions per second, 365 days a year. Unisys also provides infrastructure support and a functional help desk to supplement the airline’s passenger services, ensuring high passenger satisfaction. As a trusted partner, Unisys transformed the major airline’s IT approach with highly flexible solutions based on hybrid cloud and SaaS delivery models.

Results: Fueling an unparalleled passenger experience

By partnering with Unisys, the airline is able to meet its clients’ needs for fast and efficient service by increasing service availability and response times through USAS. The solution’s enhanced flexibility and platform interconnectivity have also helped the airline remain competitive and adaptive to any situation — even unexpected ones.

To explore how Unisys can help you manage operations and enhance the traveler experience, visit us or contact us today.

Contact us

Download PDF