Improving the home buying process
The Business Challenge
Maintain mortgage market leadership by providing excellent customer service at reduced cost.
Unisys Digital Workplace Services, including service center for 11,000+ employees, thousands of loan agencies and hundreds of thousands of home owners, supported by two main sites.
Results and Benefits
- Enhanced customer experience by reducing the time to resolve issues
- Gained the ability to support a mix of automation and live agent interactions based on customer preference
- Achieved the ability to reduce support costs over time (~8% first year in efficiencies; ~17% in following year)