Helping save lives
The Business Challenge
Maintain and grow market position as one of the world’s largest multinational healthcare companies.
The Solution
Unisys Digital Workplace Services, including InteliServe™ with virtual agent support and automation for ~39,000 employees globally, field engineering services including desk-side and Tech Café at corporate headquarters.
Results and Benefits
- Improved employee productivity, experience and satisfaction by minimizing technology interruptions and by modernizing and personalizing support
- Reduced support costs while decreasing handle time
Our goal is to move to a next-gen user experience leveraging artificial intelligence and automation. By adapting to new technologies and services to meet our evolving business objectives, Unisys is helping us get there.