Global Healthcare Provider
Helping save lives
The Business Challenge
Maintain and grow market position as one of the world’s largest multinational healthcare companies.
The Solution
Unisys Digital Workplace Services, including InteliServe™ with virtual agent support and automation for ~39,000 employees globally, field engineering services including desk-side and Tech Café at corporate headquarters.
Results and Benefits
- Improved employee productivity, experience and satisfaction by minimizing technology interruptions and by modernizing and personalizing support
- Reduced support costs while decreasing handle time
Our goal is to move to a next-gen user experience leveraging artificial intelligence and automation. By adapting to new technologies and services to meet our evolving business objectives, Unisys is helping us get there.