Global Healthcare Provider

The Business Challenge

Maintain and grow market position as one of the world’s largest multinational healthcare companies.

The Solution

Unisys Digital Workplace Solutions, including InteliServe™ with virtual agent support and automation for ~39,000 employees globally, field services including desk-side and Tech Café at corporate headquarters.

Results and Benefits

• Improved employee productivity, experience and satisfaction by minimizing technology interruptions and by modernizing and personalizing support
• Reduced support costs while decreasing handle time