The Business Challenge

Create a premier brand reputation as a provider of devices and services that connects businesses and consumers.

The Solution

Unisys Digital Workplace Services, including field engineering services (supporting 20,000+ requests annually) for their tiered service options for customers primarily across enterprise and education market across the APAC region.

Results and Benefits

• Gained an extensive distribution footprint of technicians, while maintaining expected high levels of excellence in service for schools, businesses and home offices
• Enhanced customer productivity, and improved resolution rates​
• Positioned for growth into new markets