Multinational APAC-based Technology Company
Enabling a smarter future
The Business Challenge
Create a premier brand reputation as a provider of devices and services that connects businesses and consumers.
Unisys Digital Workplace Services, including field engineering services (supporting 20,000+ requests annually) for their tiered service options for customers primarily across enterprise and education market across the APAC region.
Results and Benefits
- Gained an extensive distribution footprint of technicians, while maintaining expected high levels of excellence in service for schools, businesses and home offices
- Enhanced customer productivity, and improved resolution rates
- Positioned for growth into new markets