Business challenge

Create a premier brand reputation as a provider of devices and services that connects businesses and consumers.

Solution

Unisys provides Intelligent Workplace Services, including Unisys Frontline Support Services (managing 20,000+ requests annually) for tiered service options for customers primarily in the enterprise and education markets across the APAC region.

Results and benefits

• Gained an extensive distribution footprint of technicians while maintaining expected high levels of excellence in service for schools, businesses and home offices
• Enhanced customer productivity, and improved resolution rates​
• Positioned for growth into new markets