Business challenge

Provide quality, fast onsite support for customers across Australia and deliver service that helps ensure the products work the way they should, living up to customer service excellence.

Solution

Unisys provides Intelligent Workplace Services, including Unisys Next-Generation Service Desk and Unisys Frontline Field Services to operate the tech company’s customer support center and dispatch certified technicians supporting tens of thousands of devices across businesses, schools and home offices nationally.

Results and benefits

• Gained an extensive distribution footprint while maintaining expected high levels of excellence in service for schools, businesses and home offices
• Achieved fast resolution to customers’ needs – over the phone or in person
• Improved convenience to customers when a technician is required onsite in both metro and regional locations across Australia