The Business Challenge

Develop stronger relationships with customers at lower cost by offering 30+ services across digital channels, reducing reliance on branches.

The Solution

Unisys Enterprise Computing Solutions, including ClearPath Forward^® systems and services; Business Process Solutions, including Application Services to manage, host and integrate the mortgage system with other banking systems and provide simple, direct access for customers via digital channels; infrastructure services; service desk; backup services and web-services as a Service.

Results and Benefits

• Lowered cost for processing 2.5 million monthly transactions that were previously conducted face-to-face in a branch
• Achieved closer relationships, greater accessibility and transparency in engaging with customers
• Gained greater flexibility to execute mortgage programs that support:
• 8 million loans and mortgage contracts, plus 50,000 new mortgage contracts per month
• 30,000 pages of general legislation, 900 million payments, 25 million monthly online transactions
• Eliminated process issues and ensured seamless execution for business operations