Bancolombia S A
Delivering superior digital banking services to 14+ million customers
The Business Challenge
Maintain market leadership as the largest financial group in Colombia.
Unisys ClearPath Forward® systems and services; Digital Workplace Services, including 3 Tech Cafés each with technology vending machines, a cloud-based omni-channel contact center with Stealth(identity)™ built-in, service desk supporting ~66,000 monthly IT contacts and ~63,000 monthly business operations/HR/administration contacts, field engineering services to manage ~6,000 monthly incidents, logistics and warehouse services, and support for document processing devices.
Results and Benefits
- Enhanced customer experience with new digital banking products and services
- Increased employee productivity due to continuous uptime
- Improved security and IT risk management with Stealth(identity) built in help desk and cloud contact center services
- Reduced support costs