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Providing a digital customer experience for 1.6 million people in Costa Rica

The Business Challenge

Maintain market leadership in Costa Rica through continuous innovation in service excellence.

The Solution

Unisys ClearPath Forward® technology and services, SFB core banking and Transaction Manager retail banking applications, Dell EMC high-end storage, and integration of ~100 servers and various banking applications.

Results and Benefits

  • Gained market leadership by providing reliable transactions and continuous service improvement
  • Achieved a networked environment where individual applications can be modernized over time to improve efficiency
  • Managed to provide services aligned to differing needs of government and commercial customers
  • Improved security and IT risk management, adding security to older applications without inbuilt security