Consolidate service catalogues, enhance service request visibility and improve end-user experience
Unisys Service Request Management (SRM) Services enable organizations to define available services, publish service offerings in a consolidated catalog, and automate request and fulfillment processes. Our services also provide strategic insights to control unplanned service costs, improve request process flows and enhance end-user experience by effectively tracking, fulfilling and managing service requests across the organization.
Unisys, with its global managed services expertise, can help organizations to define and consolidate available service requests across the organization. Business services, IT services and Infrastructure services and their related fulfillment processes can be analyzed and optimized as per user needs and industry best practices. This exercise will remove redundant services that exist across the organization and help optimize resource utilization and control service costs. Once services are defined, an enterprise-level catalog can be created collaboratively with the client. This consolidated catalog will include a list of available services, related cost items and stakeholders.
A key component of Unisys' SRM service is its user-friendly interface. We provide a highly intuitive, customizable web interface that enables easy access to the consolidated service catalog. This self-service web interface will advertise all the available services and enable end users to raise and track their own service requests. At the same time, IT support staff and managers can track the number of service requests, their cost and resource implication.
Our Service Request Management tools can help organizations automate and streamline their service request processes. Additionally, Unisys can assist in establishing guidelines for effective service delivery. As a result, organizations can control costs and improve process efficiency. Service request fulfillment timelines can be significantly accelerated, thereby improving productivity and growth.