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EMEA Data Indicates Two-Thirds of Businesses will Change Operating Model to Focus on Employee Experience – Unisys Survey

More alignment with employees is needed but nearly half of businesses plan tech investments to further improve the workplace experience

London, 20 April, 2021 – EMEA business leaders are out of touch with what employees want in the hybrid workplace experience, and 66% of organisations plan to adopt a different operating model than they had before the COVID-19 pandemic, according to according to a new survey from Unisys Corporation (NYSE: UIS). A majority (61%) of these organisations say these new models are designed to ensure employee safety and to achieve more productivity (47%). Almost two thirds (64%) say the key driver for them is to create a better overall employee experience. The findings are included in a new IDC white paper, sponsored by Unisys, titled “Digital Workplace Insights™: Seeking Digital and Experience Parity to Support the Hybrid Workforce.”

Further key EMEA highlights from the survey include:

  • While work location and schedule that is conducive to family life is important for 66% of employees in EMEA, only 49% of business leaders see this as important.
  • 51% of employees said that empowering teams and individuals is crucial, but here the discrepancy was even higher with only 31% of businesses acknowledging this. This gap is significantly lower in North America (63% of employees and 51% of businesses).
  • On the other hand, 55% of business leaders say that access to the most up-to-date technology for the task at hand is key to an ideal employee experience. This is only important to 43% of employees.

Concerns about remote working differ significantly
​Similarly, business leaders show much more concern around the practicalities of remote working than employees:

  • For 38% of business leaders, difficulties communicating and working with other team members is a concern. Only 24% of employees agree.
  • 38% are concerned about the lack of management oversight and visibility as a result of home working, compared to only 7% of employees.
  • While 38% are worried about potential difficulties accessing data, only 11% of employees believe this is a challenge.
  • Using unfamiliar or new work-from-home technologies is seen as a challenge by 41% of business leaders, but only by 10% of employees.

Overall, employees are far more positive about the new remote working model, with 33% not seeing any or just a few noticeable challenges that come with remote working.

“One of the outcomes of 2020 has been the rapid technology, process and policy adjustments that most organizations have made to support hybrid ways of working,” said Holly Muscolino, research vice president, content strategies and the future of work at IDC.

“Across the globe, almost 40% of the workforce was forced to shift to remote ways of working almost overnight, while the remaining 60% continued to adapt and find new, safer ways to do their jobs. Now we know that, for most, there will be no return to the business models of 2019. Remote employees will continue to comprise almost one-quarter of the global workforce, albeit with some variability across industries. The hybrid workforce – remote, on-site, in the field and transitioning between locations – is here to stay, and the temporary changes organizations put into place throughout 2020 must become permanent going forward,” said Muscolino.

Productivity remains high despite untapped technological potential
​Despite their concerns, two thirds (66%) of business leaders in EMEA say that remote work is just as productive — or even more productive — than working from a company location. To capitalise on this, 42% of businesses plan to make targeted investments to generate growth and are prioritising innovation to thrive in a post-COVID era. Here, 5G (48%), IoT (46%), AI (52%) and modern security platforms (40%) are seen as providing the greatest benefits to organisations’ work environments in the next five years.

“The real challenge for IT is providing experience parity for all employees, working in various and hybrid locations”, says Kevin Turner, EMEA Digital Workplace Strategy Lead, Unisys. “This means enabling all workers to find individual ways of working that drive productivity and innovation anytime, anywhere and on any device. AI, automation, analytics and proactive problem resolution are part of a broader set of technologies and processes required to provide this. This survey shows how varied the perceptions are on a modern, Digital Workplace. It also shows that many businesses think ahead by creating a workplace which will not only be more productive, but also be better for their employees.”

The Unisys-sponsored research surveyed more than 1,100 respondents across 15 countries, including business leaders and employees, and results are detailed in the IDC White Paper.

Unisys Digital Workplace Services help clients energize and increase the productivity of their employees with workplace technologies that minimize frustration with IT support. Along with offering change management services and user-centric design to improve productivity and employee collaboration by anticipating their needs, Unisys InteliServe™ delivers an extensive workplace automation platform, integrating AI, RPA, analytics and ML for frictionless EUX that easily plugs into HR, Finance, and Business applications.

Learn more about Unisys Digital Workplace Services.

About Unisys
Unisys is a global IT services company that delivers successful outcomes for the most demanding businesses and governments. Unisys offerings include digital workplace services, cloud and infrastructure services and software operating environments for high-intensity enterprise computing. Unisys integrates security into all of its solutions. For more information on how Unisys delivers for its clients across the government, financial services and commercial markets, visit

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EMEA: Claire Ramage, Unisys,