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ISG Future Workplace Summit London

How to build an XLA: Linking employee experience to business outcomes

Most IT leaders understand that the next evolution of the traditional service-level agreement (SLA) is the experience-level agreement (XLA). But do businesses know how to derive value from XLAs in the new experience-driven digital workplace?

Join us at ISG’s Future Workplace Summit to learn how to build a successful XLA that drives business outcomes. Barry Murphy, senior director for Digital Workplace Solutions Global Consulting at Unisys, will deliver a workshop demonstrating how to deploy successful EX strategies using XLAs. Attendees will walk through an interactive exercise to design an effective XLA that drives:

  • Location-agnostic digital experience parity
  • Top talent attraction and retention
  • Increased workforce productivity and satisfaction
  • Enhanced customer experience
  • Business growth

Register here to attend the ISG Future Workplace Summit in person or on demand.

Session information

How to build an XLA: Linking employee experience to business outcomes.

  • Tuesday, March 21, 2023, 12:00 PM - 12:30 PM UTC

Enhance your employee experience with Unisys

With the widespread adoption of hybrid and remote work, providing a stellar employee experience is more important than ever before. Harness the power of data to transform your digital workplace and engage your people.

Explore how Unisys can help your enterprise deliver an exceptional employee experience.

Want to learn more about XLAs? Explore these resources: