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Do you want great XLAS? Avoid these 6 anti-patterns (Ep. 25)

August 10, 2021 / Weston Morris

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Episode 25

Are you considering rolling out an experience management program that uses XLAs to measure the happiness and productivity of your workers as they return to work? Wouldn’t it be great to learn from the mistakes of others and avoid their headaches? In this podcast, Neil Keating, co-founder and Chief Experience Officer of Bright Horse, shares six ‘anti-patterns’ that have delayed successful rollouts of XLAs. Better yet, he reveals how to avoid these pitfalls. As you listen to Neil, ask yourself if you recognize any of these in your organization?

  • Knee-Jerk Reaction
  • Squeaky Wheel Syndrome
  • Reinventing the Square Wheel
  • Golden Hammer
  • Scope Creep
  • Management by Committee

To learn more about the successful rollout of a successful experience management program that may include XLAs, please check out more of Neil’s suggestions at

For more information on digital workplace transformation, visit