Helping customers realize the ‘great Australian dream’ of home ownership
The Business Challenge
Guide Australian property buyers through the home buying journey by providing competitive, simple yet flexible home loan solutions.
Unisys Business & Mortgage Processing Services to implement a new digital customer service platform with workflow, imaging and a single view of customer capabilities, including a technology refresh of the existing IT platform; Unisys Security Solutions, including Stealth(core)TM to protect the critical core banking system and provide encryption of data in motion, and Managed Security Services to meet enhanced security requirements.
Results and Benefits
- Improved customer service and franchise experience through digital transformation
- Increased efficiency of customer service delivery to help franchisees attract potential customers and build relationships with new ones
- Met enhanced regulatory and operational requirements via improved SLAs and compliance with Westpac policies