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Helping customers realize the ‘great Australian dream’ of home ownership

Rams, a part of Australia’s Westpac banking group, offers home loans and other financial products including a range of deposit products that are available online, and home, contents, and landlord insurance solutions through our referral partners.

Business challenge

Guide Australian property buyers through the home-buying journey by providing competitive, simple yet flexible home loan solutions.


Unisys developed and implemented a new digital customer service platform with workflow, imaging and a single view of customer capabilities, and a technology refresh of the existing IT platform; Unisys provides managed security services to meet enhanced security requirements.

Results and benefits

  • Improved customer service and franchise experience through digital transformation
  • Increased efficiency of customer service delivery to help franchisees attract potential customers and build relationships with new ones
  • Met enhanced regulatory and operational requirements via improved SLAs and compliance with Westpac policies