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Delivering service excellence via 360-degree view

Business challenge

Maintain and grow market share as one of Latin America’s leading insurance companies.

Business outcomes

  • Improved customer experience by having a unified digital view of all customer information on a reliable platform (reduced downtime by ~40%)​
  • Increased development of fresh solutions by ~30%​
  • Gained a scalable framework to grow with demand, resulting in improved support for new operational processes, strengthened internal management, and preparation for future solutions​
  • Elevated employee satisfaction​
  • Reduced application support costs​


Unisys Business Process Solutions, including consulting, application development and system integration services to implement an enterprise reference architecture for the existing customer platform and consolidate up to 15 applications, for a single pane-of-glass view.