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Global Quick-Service Restaurant Chain

Serving great-tasting food every time

Business challenge

Maintain and grow market position as a leading quick-service restaurant brand.


Unisys provides Intelligent Workplace Services, including Unisys Next-Generation Service Desk for ~12,000 employees across eight countries, Unisys Frontline Field Services with desk-side and tech cafés at corporate headquarters, and global break/fix and network dispatch across 50+ countries; other solutions include developing and deploying a cloud management portal and dashboard.

Results and benefits

  • Enabled world-class employee experience by minimizing technology interruptions
  • Achieved high satisfaction levels by modernizing and personalizing support
  • Reduced support costs while delivering highly responsive managed services​