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Global Quick-Service Restaurant Chain

Serving great-tasting food every time

The Business Challenge

Maintain and grow market position as a leading quick-service restaurant brand.

The Solution

  • Unisys Digital Workplace Solutions, including service desk for ~12,000 employees across 8 countries, field services including desk-side and Tech Café at corporate headquarters, and global break/fix and network dispatch across 50+ countries; Unisys Cloud Solutions for Cloud Management Portal and dashboard development.​

Results and Benefits

  • Enabled world-class employee experience by minimizing technology interruptions
  • Achieved high satisfaction levels by modernizing and personalizing support​
  • Reduced support costs while delivering highly-responsive managed services​