Business challenge

Maintain and grow market position as a leading quick-service restaurant brand.

Solution

Unisys provides Intelligent Workplace Services, including Unisys Next-Generation Service Desk for ~12,000 employees across eight countries, Unisys Frontline Support Services with desk-side and tech cafés at corporate headquarters, and global break/fix and network dispatch across 50+ countries; other solutions include developing and deploying a cloud management portal and dashboard.

Results and benefits

• Enabled world-class employee experience by minimizing technology interruptions
• Achieved high satisfaction levels by modernizing and personalizing support
• Reduced support costs while delivering highly responsive managed services​