Global Quick-Service Restaurant Chain
Serving great-tasting food every time
The Business Challenge
Maintain and grow market position as a leading quick-service restaurant brand.
- Unisys Digital Workplace Solutions, including service desk for ~12,000 employees across 8 countries, field services including desk-side and Tech Café at corporate headquarters, and global break/fix and network dispatch across 50+ countries; Unisys Cloud Solutions for Cloud Management Portal and dashboard development.
Results and Benefits
- Enabled world-class employee experience by minimizing technology interruptions
- Achieved high satisfaction levels by modernizing and personalizing support
- Reduced support costs while delivering highly-responsive managed services