Providing the finest paints and finishes
Business challenge
Lead the paint industry by relentlessly focusing on customers’ needs, developing best-in-class products and services,- and continuously enhancing world-leading brands of premium paints.
Solution
Unisys provides Intelligent Workplace Services, including Unisys Next-Generation Service Desk and Unisys Frontline Support Services for 5,400 retailers and 2,000 employees; Unisys implemented ServiceNowTM, a scalable cloud-based service management portal for employees; other solutions include backup virtualization, voice support, network support and VPN support.
Results and benefits
- Improved customer experience by enabling retailers to focus on customer service rather than technology
- Enhanced employee productivity through self-service access to IT via a cloud-based portal
- Maximized operations of retailers and distribution centers by minimizing downtime of label printing
- Reduced operational and infrastructure costs