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European Government Agency

Improving the lives of families

Business challenge

Provide high-quality health and accident insurance, and pension and social services for ~800,000 insured persons and their co-insured relatives.


Unisys provides business process and requirements analyses, including defining a solution architecture and developing, implementing and supporting core applications in an open-source environment.

Results and benefits

  • Increased speed to address requests and process insurance claims
  • Reduced the time to refund payments to civil servants by ~50% (from an average of four weeks to within two weeks)
  • Increased the volume by ~30% with no increase in personnel