Large French Telecommunications Operator
Improving people connectivity
The Business Challenge
Offer high-quality voice communication and multimedia services through Voice over IP, as well as optimize investments in infrastructure and applications for existing and new solutions.
Unisys business consulting, 3D Studio to design and manage customer experience, ClearPath Forward® systems, VoiceSource Express, AB Suite® for application development, Unisys Universal Voice Message System, Visual Voice Mail, modernization and support services, and capacity planning.
Results and Benefits
- Ensured no disruption to customers during network and platform transition
- Simplified operations and lowered costs by 70% while maintaining service levels and customer satisfaction
- Enabled continual innovation over the last 19 years
- Improved time to market for new capabilities and better flexibility to add new services