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Latin American State IT Department

Driving citizen engagement

Business challenge

Address growing citizen expectations to engage with local government agencies in the same way they interact with online businesses – accessible, interactive and instantaneous.


Unisys deployed ClearPath Forward® Systems and Dell EMC’s Storage/Sun (STK) tape libraries to consolidate citizen services from local agencies such as vehicle registration, driving license, national identification card, labor card and unemployment insurance onto a single online platform – Unisys ClearPath® ePortal.

Results and benefits

  • Improved citizen satisfaction with faster service resolution; responding consistently to approximately 60,000 citizen requests (about 2.5 million transactions) a day
  • Streamlined information sharing between agencies for all citizen interactions