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Driving citizen engagement

The Business Challenge

Address growing citizen expectations to engage with local government agencies in much the same way they interact with online businesses – accessible, interactive and instantaneous.

The Solution

Unisys deployed ClearPath Forward® servers and Dell EMC Storage/Sun (STK) Tape Libraries, to consolidate citizen services (from local agencies) such as vehicle registration, driving license, national identification card, labor card, and unemployment insurance, onto a single online platform – ClearPath Forward ePortal.

Results and Benefits

  • Improved citizen satisfaction with faster service resolution; responding consistently to approximately 60,000 citizen requests (approximately 2.5 million transactions) a day
  • Streamlined information sharing between agencies for all citizen interactions