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Latin American State IT Department

Driving citizen engagement

The Business Challenge

Address growing citizen expectations to engage with local government agencies in much the same way they interact with online businesses – accessible, interactive and instantaneous.

The Solution

Unisys deployed ClearPath Forward® servers and Dell EMC Storage/Sun (STK) Tape Libraries, to consolidate citizen services (from local agencies) such as vehicle registration, driving license, national identification card, labor card, and unemployment insurance, onto a single online platform – ClearPath Forward ePortal.

Results and Benefits

  • Improved citizen satisfaction with faster service resolution; responding consistently to approximately 60,000 citizen requests (approximately 2.5 million transactions) a day
  • Streamlined information sharing between agencies for all citizen interactions
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