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Leading U.K. - based telecommunications company

Building a more connected society through enhanced communications services

Business challenge

Provide more innovative, customer-centric services at competitive prices to improve customer satisfaction and retain market leadership.


Unisys delivered a comprehensive, flexible and reliable platform for messaging and other value-added services to the telecom company’s 10+ million customers; other solutions include proactive monitoring and support (with health checks, problem resolution and reporting), SLA management, data management, change management and release management.

Results and benefits

  • Enhanced initial customer satisfaction by 90% and initial costs by 60% for messaging services
  • Assisted ongoing efficiency requirements with a 20% reduction in cost year over year
  • Enabled continual innovation over the last 18 years with three additional services a year