Building a more connected society through enhanced communications services
The Business Challenge
Provide more innovative, customer-centric services at competitive prices to improve customer satisfaction and retain market leadership.
The Solution
Unisys Managed Services to deliver a comprehensive, flexible and reliable platform for messaging and other value-added services to its 10+ million customers; services include proactive monitoring and support (with health checks, problem resolution, and reporting), SLA Management, Data Management, Change Management and Release Management.
Results and Benefits
- Enhanced initial customer satisfaction by 90% and initial costs by 60% for messaging services
- Assisted ongoing efficiency requirements with a 20% reduction in cost year over year
- Enabled continual innovation over the last 18 years with 3 additional services a year
It’s not about the quantity of innovation; it’s absolutely about the quality of innovation. We have been partners with Unisys since 1999, and one of the real strengths they bring is their market knowledge and global experience.
Director
Business Development