Building a more connected society through enhanced communications services
Provide more innovative, customer-centric services at competitive prices to improve customer satisfaction and retain market leadership.
Unisys delivered a comprehensive, flexible and reliable platform for messaging and other value-added services to the telecom company’s 10+ million customers; other solutions include proactive monitoring and support (with health checks, problem resolution and reporting), SLA management, data management, change management and release management.
Results and benefits
- Enhanced initial customer satisfaction by 90% and initial costs by 60% for messaging services
- Assisted ongoing efficiency requirements with a 20% reduction in cost year over year
- Enabled continual innovation over the last 18 years with three additional services a year