Leading U.K. - based telecommunications company

Business challenge

Provide more innovative, customer-centric services at competitive prices to improve customer satisfaction and retain market leadership.

Solution

Unisys delivered a comprehensive, flexible and reliable platform for messaging and other value-added services to the telecom company’s 10+ million customers; other solutions include proactive monitoring and support (with health checks, problem resolution and reporting), SLA management, data management, change management and release management.

Results and benefits

• Enhanced initial customer satisfaction by 90% and initial costs by 60% for messaging services
• Assisted ongoing efficiency requirements with a 20% reduction in cost year over year
• Enabled continual innovation over the last 18 years with three additional services a year