BT Global Services
Driving the efficiency of businesses and governments around the globe
The Business Challenge
Enable enterprise customers around the world to achieve their business goals by providing continuous, consistent IT-related services.
Unisys Digital Workplace Services, including field engineering services for ~48,000 network devices across 60+ countries; break/fix, IMAC, projects, portfolio management.
Results and Benefits
- Gained a consistent, global support model
- Achieved the ability to provide support in additional countries and locations where they do not have a presence
- Enabled continuous high levels of customer satisfaction