Helping customers realize the ‘great Australian dream’ of home ownership
Rams, a part of Australia’s Westpac banking group, offers home loans and other financial products including a range of deposit products that are available online, and home, contents, and landlord insurance solutions through our referral partners.
Results and benefits
Improved customer service and franchise experience through digital transformation
Increased efficiency of customer service delivery to help franchisees attract potential customers and build relationships with new ones
Met enhanced regulatory and operational requirements via improved SLAs and compliance with Westpac policies