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Helping customers realize the ‘great Australian dream’ of home ownership

The Business Challenge

Guide Australian property buyers through the home buying journey by providing competitive, simple yet flexible home loan solutions.

The Solution

Unisys Business Process Solutions, including mortgage processing services to implement a new digital customer service platform with workflow, imaging and a single view of customer capabilities, and technology refresh of the existing IT platform; Managed Security Services to meet enhanced security requirements.

Results and Benefits

  • Improved customer service and franchise experience through digital transformation
  • Increased efficiency of customer service delivery to help franchisees attract potential customers and build relationships with new ones
  • Met enhanced regulatory and operational requirements via improved SLAs and compliance with Westpac policies