Driving exceptional customer experience
Business challenge
Build brand strength and improve member service across branches.
Solution
Unisys Financial Transaction Manager to process transactions in a secure, open plan environment; integrated with intelligent cash recyclers to safely and automatically accept and dispense cash in branches.
Business outcomes
- Enhanced the working environment by automating cash transactions, thus improving productivity and freeing staff to focus on providing expert guidance to members
- Enabled a warm and friendly member experience by leveraging technology in new branch collaboration areas
- Realized a more cost-effective and flexible operation of the teller application
The 20 year milestone with Unisys is a testament to show how both parties can continue to work together collaboratively in this rapidly fast changing environment. In these 20 years, the commitment and drive from Unisys has been second to none and they continue to provide an excellent service to a key part of our Branch network. I firmly believe this value will continue to be delivered and look forward to continuing this strong relationship in the years to come.
Lyndon Capewell
IT Senior Relationship Manager
Coventry Building Society