
Driving exceptional customer experience
Business challenge
Build brand strength and improve member service across branches.
Solution
Unisys Financial Transaction Manager to process transactions in a secure, open plan environment; integrated with intelligent cash recyclers to safely and automatically accept and dispense cash in branches.
Business outcomes
- Enhanced the working environment by automating cash transactions, thus improving productivity and freeing staff to focus on providing expert guidance to members
- Enabled a warm and friendly member experience by leveraging technology in new branch collaboration areas
- Realized a more cost-effective and flexible operation of the teller application
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