Caixa Econômica Federal
Providing secure, fast, easy access to customers’ financial information
The Business Challenge
Develop stronger relationships with customers at lower cost by offering 30+ services across digital channels, reducing reliance on branches.
Unisys Enterprise Computing Solutions, including ClearPath Forward® systems and services; Business Process Solutions, including Application Services to manage, host and integrate the mortgage system with other banking systems and provide simple, direct access for customers via digital channels; infrastructure services; service desk; backup services and web-services as a Service.
Results and Benefits
- Lowered cost for processing 2.5 million monthly transactions that were previously conducted face-to-face in a branch
- Achieved closer relationships, greater accessibility and transparency in engaging with customers
- Gained greater flexibility to execute mortgage programs that support:
- 8 million loans and mortgage contracts, plus 50,000 new mortgage contracts per month
- 30,000 pages of general legislation, 900 million payments, 25 million monthly online transactions
- Eliminated process issues and ensured seamless execution for business operations