System provides new features and capabilities that give citizens expanded access to city services over a wide range of communications channels
BLUE BELL, Pa., February 18, 2015 – Unisys Corporation (NYSE: UIS) today joined the City of Philadelphia to unveil the city's new "Philly 311" system, a government customer relationship management (CRM) solution which features advanced capabilities and channels for responding to citizen inquiries and proactively reaching out to citizens to improve their quality of life.
Unisys served as systems integrator to implement a more flexible and robust cloud-based CRM solution. The new system expands citizens' access to city services via a wide range of communication channels including telephone, Internet, the Philly 311 mobile app, and social media such as Facebook and Twitter. The system also provides comprehensive service reporting capabilities to city management and staff on system performance and geographic-based service needs.
"Unisys is proud to complete the deployment of this innovative system, which gives citizens of Philadelphia real-time, transparent access to government information and services," said Crystal Cooper, vice president of public sector solutions at Unisys. "With the new Philly 311 system, Philadelphia residents can use their smartphones or social media to request non-emergency assistance from city agencies. They also can do things like relaying photos to city workers for more efficient responses to service requests – while getting real-time status updates on their requests."
Unisys announced a successful Philly 311 pilot project in 2014 and began a citywide rollout of the program late last year. The system now incorporates lessons learned from the pilot, and covers more than 70 types of service requests and real-time citizen engagement programs throughout the city.
"The City of Philadelphia is redefining and delivering customer service and experiences to its citizens like never before," said Rosetta Carrington Lue, City of Philadelphia chief customer service officer and CRM project executive. "With the public launch of the new Philly 311 customer relationship management solution, we are continuing to achieve the vision of Mayor Michael A. Nutter. We are revolutionizing the way citizens connect with their government."
About Unisys
Unisys is a global information technology company that solves complex IT challenges at the intersection of modern and mission critical. We work with many of the world's largest companies and government organizations to secure and keep their mission-critical operations running at peak performance; streamline and transform their data centers; enhance support to their end users and constituents; and modernize their enterprise applications. We do this while protecting and building on their legacy IT investments. Our offerings include outsourcing and managed services, systems integration and consulting services, high-end server technology, cybersecurity and cloud management software, and maintenance and support services. Unisys has more than 20,000 employees serving clients around the world. For more information, visit www.unisys.com.
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