AI-enabled frontline support at scale
Unisys Field Services
Enterprise infrastructure runs continuously — and so does the work of supporting it. Global organizations deal with thousands of daily dispatches across multiple environments, time zones, and languages. The field service teams pulling ahead have one thing in common: AI running the coordination.
See how Unisys' AI-enabled frontline support makes that possible. Powered by Salesforce Agentforce and Unisys Service Experience Accelerator, our system handles scheduling, routing, and on-site knowledge delivery at a global scale – with a 95% first-time fix rate.
Watch the full operation in action.