Harnessing humanity and technology for next-level service
Join Patrycja Sobera, senior vice president and general manager of Digital Workplace Solutions at Unisys, at the 2025 Smarter Services Executive Symposium. This premier gathering brings together senior executives, strategists, and innovators who are driving change across industries.
Set against Chicago's dynamic backdrop, this year's theme captures the essential balance between empathetic leadership and smart technology integration that defines exceptional service delivery. The Service Council's flagship event connects service, support, and experience leaders who share a common goal: elevating customer experience through purposeful progress. You'll discover actionable strategies, forge valuable partnerships, and gain insights that will drive progress in your organization.
See complete session details and registration information below.
Panel: Refocusing from “the art of the possible” towards “the art of the relevant”
- Monday, September 8
- 12:45 p.m. – 1:15 p.m. CST
New technology offers endless possibilities, but implementing solutions without clear purpose can create more problems than it solves. Four service leaders, including Patrycja Sobera, will share their proven frameworks for smart technology investments. They'll reveal how they identify where tech creates genuine impact, moving beyond flashy capabilities toward strategic choices that deliver measurable value.
Featured panelists:
- Patrycja Sobera, senior vice president and general manager, Digital Workplace Solutions, Unisys
- Karin Hamel, president and CEO, Sustainable Industries and Buildings, Veolia
- James Gable, vice president, Global Services, Hologic Inc.
- Zack Fallowfield, vice president and head, Service, Roche Diagnostics
Breakout session: AI & TECHNOLOGY: Taking an AI agent-first approach for better field service outcomes
Hosted by Salesforce
- Monday, September 8
- 10:30 a.m. – 11:00 a.m. CST
Field service is ripe for transformation if you put AI agents at the heart of your strategy. Discover what an agent-first approach looks like in practice.
Featured speakers:
- Patrycja Sobera, senior vice president and general manager, Digital Workplace Solutions, Unisys
- Jamal Austin, vice president, Technology, Accel Entertainment
Breakout session: FRONTLINE: Avoiding tech disruptions in field operations by being frontline-ready on day one
Hosted by Skyllful
- Monday, September 8
- 5:00 p.m. – 5:45 p.m. CST
The best way to handle tech disruptions? Be ready before they happen. Discover strategies for creating frontline-ready operations that stay resilient when technology inevitably changes.
Featured speakers:
- Patrycja Sobera, senior vice president and general manager, Digital Workplace Solutions, Unisys
- Justin Lake, CEO, Skyllful
Register for 2025 Smarter Services Executive Symposium
Join Unisys at Smarter Services Executive Symposium to gain insights and inspire actionable change in your service experience strategies.
