What would your service desk look like if every incident
made the next one easier to solve?
Service complexity has a way of hiding in plain sight. A ticket waits for the right owner. A request moves across too many systems. A team builds another workaround because the current process is too complicated.
Freshworks and Unisys help make service management easier to use, easier to manage, and easier to scale. Together, we combine an AI-powered service platform with the strategy, implementation, and managed services experience to help organizations move faster across IT and the business.
Learn moreComplex service management comes with hidden costs.
Read the report.
hours per week lost to tool sprawl, per employee
annual revenue erased by IT complexity
in every $5 in software spend wasted
miss expected software ROI
Automated workflows across IT, HR, finance, facilities, and more Self-service portals that help employees resolve requests faster Real-time analytics for faster, smarter decisions A modular model that initiates with your priorities One view across your service environmentUpgrading the tool solves part of the problem. High-performing organizations use service management to change how work moves across the business. Freshworks and Unisys bring that model together through better experiences, smarter automation, embedded AI and faster decisions. The result: service operations built around how employees work, supported by the strategy, change management, and integration expertise to help adoption stick.
Learn moreWhen departments use shared processes and connected workflows, requests move faster, and teams gain better visibility. Freshworks and Unisys help bring IT, HR, finance, marketing, facilities, and customer service into one service model. Teams can automate repetitive tasks, spot issues earlier and give employees a more consistent way to get help.
Learn moreEvery enterprise service management (ESM) program starts from a different place. Some teams need consulting. Others need implementation, platform management, process improvement, or a mix of all four. Freshworks and Unisys provide a modular path, so you can begin with your highest-priority area and expand with confidence. The proof it works:
faster resolution
hours saved / mo
satisfaction
One partnership. One path to AI-powered service operations.
Together, Freshworks and Unisys help organizations move from legacy ITSM to unified service operations with less risk, less complexity, and faster adoption.
Freshworks brings intuitive service software and AI capabilities designed for easier use. Unisys brings the consulting, implementation, and managed services expertise to help teams adopt it across the enterprise.
Unify requests, workflows and service data across departments, so employees get a more consistent experience and teams gain a clearer view of performance.
Unisys works with clients in more than 120 countries, and Freshworks supports 74,000 customers worldwide. Together, they give organizations a practical way to achieve modern service delivery.
Learn more →With embedded AI, automation, and analytics, service teams can move from reactive support to a model that learns from every incident and keeps improving.
