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    The numbers behind smarter service management

    1 MIN

    Configured to how you work

    Unisys tunes the platform to your real ticket patterns and the tools your teams already use, so it fits your environment instead of forcing a generic setup.

    What AI takes off your service desk with Unisys and Freshworks

    Some service desks run on routine, high-volume tickets that don't need a specialist but still fill the queue. Hand that work to AI, and the whole operation moves faster.

    Freshworks and Unisys bring the proof. This info sheet shows how many Tier 1 tickets AI can resolve on its own, how much faster agents handle the tickets that remain, and what both add up to across a global service operation.

    See the full numbers inside.

    Download info sheet

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