Agentic-powered service delivery that doesn't wait for tickets

Unisys Service Experience Accelerator, Unisys Digital Assistant, and our knowledge curation tool

Some IT service teams spend their days reacting. Others have built something different — a connected system that detects and responds to issues automatically. This demo shows what that looks like in practice.

Follow a real-time equipment failure at a global logistics company, from the first anomaly alert through root cause identification, guided workaround, and technician dispatch. Unisys Service Experience Accelerator and Digital Assistant orchestrate every step across device telemetry, ITSM systems, and field services, so nothing falls through the gap between detection and resolution.

See how agentic AI turns a potential shutdown into a routine fix.