Retail, hospitality and consumer goods companies must deliver consistent, frictionless experiences across every channel, meeting customers wherever and whenever they shop, while protecting customer data and keeping store technology running. Unisys helps expand IT infrastructure so store teams serve customers rather than the service desk, detecting and resolving technology issues before anyone feels the impact.
What Unisys offers
The Unisys retail portfolio centers on operational continuity for customer-facing technology. An agentic service desk keeps POS systems and self-checkout kiosks running with proactive support through chatbots, portals and in-person assistance. Field services give store and guest services teams tools and targeted training. Experience-as-a-Service measures and optimizes the workforce technology experience, resolving issues before staff or customers notice. Device management provisions, tracks and protects fleets from POS terminals to production tablets across all locations. Cybersecurity safeguards customer information, payment processing, e-commerce platforms and databases, and application development and transformation migrates legacy retail systems to flexible cloud platforms for faster service deployment and better inventory management.
What Unisys offers Retail & Consumer Goods organisations
| Offering | What it delivers |
| Agentic Service Desk | Unified, proactive IT support for POS, kiosks and storefront technology through chatbots, service portals and in-person assistance. |
| Field Services | Tools and targeted training for store and guest services teams that raise service quality while cutting cost and complexity. |
| Experience-as-a-Service (XaaS) | AI-driven measurement and optimization of workforce technology experience that resolves issues before teams or customers notice. |
| Device Management | Remote provisioning, tracking and protection of devices from POS systems to production tablets across all locations. |
| Cybersecurity | Protection of customer data, payment processing, e-commerce platforms and databases while maintaining compliance. |
| Application Development and Transformation | Migration of legacy retail systems to flexible cloud platforms for faster service deployment and seamless ecosystem integration. |
Proof points
Unisys points to Carnival, where it keeps operations flowing across 29 ships and 19 countries with more than 5.6 billion online transactions a year and 40 percent capacity growth in five years; a leading multinational supermarket chain that moved from in-house support to 6.5 million dollars of annual savings; Heineken's employee support experience; and a global quick-service restaurant chain. Gartner names Unisys a Leader in its 2025 Magic Quadrant for outsourced digital workplace services, and ISG recognizes it in cybersecurity and generative AI services.