Manufacturers and construction firms need to connect their workforce, optimize resources and secure critical assets while realizing measurable improvements for each line of business. Unisys brings digital solutions from AI-driven analytics to device management that optimize production, enhance security and keep the line moving. Its agentic AI approach connects telemetry, history and people to pinpoint root cause and orchestrate next steps, shifting sites from reactive scrambles to planned maintenance.
What Unisys offers
Unisys digital tools for operational excellence include cloud management that coordinates multi-cloud ecosystems from the data centre to AWS and Azure for automation, security and user experience. A next-generation service desk provides AI-powered, multilingual, omnichannel employee support that minimizes operational interruptions. Device management remotely provisions, tracks and manages enterprise technology through a subscription service for secure connections wherever work happens. Zero Trust cybersecurity protects infrastructure, applications and data at every level, field services support the entire asset lifecycle with AI diagnostics and augmented reality tools, and managed services for Microsoft 365 Copilot accelerate secure AI adoption in operational workflows.
What Unisys offers manufacturing organisations
| Offering | What it delivers |
| Cloud Management | Coordination of the multi-cloud ecosystem from data center to AWS and Azure to optimize automation, strengthen security and enhance user experience. |
| Next-Generation Service Desk | AI-powered, multilingual, omnichannel employee support that resolves issues faster and minimizes operational interruptions. |
| Device Management | Remote provisioning, tracking and management of enterprise devices through a subscription service for secure connectivity anywhere. |
| Cybersecurity | Zero Trust protection of infrastructure, applications and data to secure critical assets and meet compliance requirements. |
| Field Services | Asset-lifecycle support using AI diagnostics and augmented reality tools that maximize productivity and minimize downtime and cost. |
| Managed Services for Microsoft Copilot | Expert implementation and optimization of Microsoft 365 Copilot for operational workflows with enterprise security. |
Proof points
Success stories on the Unisys site include Henkel, which maintained internal CSAT above 95 percent for 18 months and cut service desk incidents by 25 percent; Flowserve, Heineken and Benjamin Moore, whose CIO credits Unisys with equipping the company for its next century of growth; NI, which modernized applications with AI automation; and a leading manufacturer that enhanced vulnerability management. Gartner, ISG and NelsonHall recognize Unisys as a leader in digital workplace, hybrid cloud data center and AI-enabled cloud infrastructure management services.
Innovation lenses: The Ssx UIP themes
The Unisys Innovation Program (UIP) frames every idea through six technology themes as cited below. For UIP 2027 these themes act as innovation lenses that can be applied to any business domain, so a submission is tagged by both the industry it serves and the theme it draws on, for example Agents Unleashed applied to this industry, or Beyond the Perimeter applied to the security challenges described above. Teams are encouraged to start from a real problem in the domain, then choose the theme or combination of themes that best unlocks it. The six themes are summarised below.
UIP themes and focus areas
| Theme | Focus |
| Agents Unleashed | Agentic AI that anticipates needs, adapts to changing conditions and autonomously completes complex, multi-step tasks in collaboration with people and other systems. |
| Beyond the Perimeter | Cybersecurity that moves past traditional perimeter models: Zero Trust, identity-centric defence and resilience against AI-driven and quantum-era threats. |
| Connected World | IoT, edge computing, AI and next-generation connectivity such as 6G working together for real-time sensing, insight and decision-making. |
| Immersive Experiences | AI, augmented reality and virtual reality that create engaging, useful virtual environments for learning, service, operations and customer engagement. |
| Innovating the Quantum Frontier | Practical quantum computing: algorithms, hybrid quantum-classical approaches and quantum-safe practices that transform industries and build resilience. |
| Innovation Beyond Boundaries | Open, cross-disciplinary innovation that combines AI, interconnected systems and collective intelligence to tackle challenges in sustainability, healthcare, education and beyond. |
When preparing an abstract for this industry, describe the business problem, the Unisys capability area it relates to, the UIP theme or themes applied, and the measurable outcome expected for the organisation and the people it serves. Ideas that combine a clear domain need with a well-chosen technology lens will be prioritised for mentoring and progression.