Quick-service restaurant operators live or die by throughput: a frozen kiosk, a dead drive-thru lane or a POS fault costs sales in minutes, yet many IT support models queue those failures behind routine password resets with limited visibility into the store. Unisys supports every layer of restaurant technology, from kiosks, POS, drive-thru and ordering apps to the cloud and infrastructure they run on and the on-site service behind them, so that problems are resolved before guests walk and crews serve customers rather than the service desk.
What Unisys offers
Unisys positions itself as one partner accountable for the full loop of restaurant technology across every location. An AI-enabled service desk catches problems before anyone on the floor does, routing each fix to the right place and resolving more issues at tier one. When a remote fix is not enough, a global field services network of more than 7,000 technicians gets someone on site fast. Device Lifecycle Management keeps kiosks, terminals and handhelds current without a capital outlay, while device management gives operators a single view to see and secure every endpoint. Experience measurement focuses on what matters to the business rather than ticket counts, application services ship better ordering, loyalty and crew experiences faster, and cloud and infrastructure management keeps restaurant operations running smoothly.
What Unisys offers Quick Service Restaurant operators
| Offering | What it delivers |
| AI-Enabled Service Desk | Proactive detection and intelligent routing that catch kiosk, POS and drive-thru problems before the floor does and lift tier-one resolution rates. |
| Field Services | A network of 7,000+ field technicians delivering fast on-site repair when remote fixes are not enough, with a 95 percent first-visit fix rate. |
| Device Lifecycle Management | Current kiosk, POS and handheld hardware delivered as a subscription, keeping stores up to date without capital expenditure. |
| Device Management and Endpoint Security | A single place to see, patch and secure every endpoint across hundreds or thousands of locations. |
| Experience Measurement (XaaS) | Metrics that measure what matters to restaurant operations, such as lane uptime and crew effort, rather than ticket counts. |
| Application and Cloud Modernization | Faster delivery of ordering, loyalty and crew applications on modern cloud infrastructure that keeps operations running smoothly. |
Proof points
Unisys reports results from its global quick-service restaurant client data for 2025 that include 5.5 million dollars in savings, 20 percent faster resolution, 12 percent less effort per ticket and 17 percent more tier-one resolutions from the AI-enabled service desk; a 95 percent first-visit fix rate across more than 7,000 field technicians; a 67 percent reduction in capital expenditure through device lifecycle management; and more than 90 applications modernized in 11 months. Related client stories include a global quick-service restaurant chain and Carnival, where Unisys processes 5.6 billion transactions a year for 6 million guests.
Innovation lenses: The six UIP themes
The Unisys Innovation Program (UIP) frames every idea through six technology themes carried forward from UIP Year 17. For UIP 2027 these themes act as innovation lenses that can be applied to any business domain, so a submission is tagged by both the industry it serves and the theme it draws on, for example Agents Unleashed applied to this industry, or Beyond the Perimeter applied to the security challenges described above. Teams are encouraged to start from a real problem in the domain, then choose the theme or combination of themes that best unlocks it. The six themes are summarised below.
UIP themes and focus areas
| Theme | Focus |
| Agents Unleashed | Agentic AI that anticipates needs, adapts to changing conditions and autonomously completes complex, multi-step tasks in collaboration with people and other systems. |
| Beyond the Perimeter | Cybersecurity that moves past traditional perimeter models: Zero Trust, identity-centric defence and resilience against AI-driven and quantum-era threats. |
| Connected World | IoT, edge computing, AI and next-generation connectivity such as 6G working together for real-time sensing, insight and decision-making. |
| Immersive Experiences | AI, augmented reality and virtual reality that create engaging, useful virtual environments for learning, service, operations and customer engagement. |
| Innovating the Quantum Frontier | Practical quantum computing: algorithms, hybrid quantum-classical approaches and quantum-safe practices that transform industries and build resilience. |
| Innovation Beyond Boundaries | Open, cross-disciplinary innovation that combines AI, interconnected systems and collective intelligence to tackle challenges in sustainability, healthcare, education and beyond. |
When preparing an abstract for this industry, describe the business problem, the Unisys capability area it relates to, the UIP theme or themes applied, and the measurable outcome expected for the organization and the people it serves. Ideas that combine a clear domain need with a well-chosen technology lens will be prioritized for mentoring and progression.