Richard Owen, director of collaboration architecture, seamless collaboration, Digital Workplace Solutions, discussed with IoT Insider the growing convergence of IT, OT, and IoT in the manufacturing industry, emphasizing the importance of educating workers on the benefits of new technologies and warned against replacing workers with AI, suggesting AI should assist rather than replace. He recommended manufacturers focus on solving specific problems and integrating technology in ways that support workers, not just deploy technology for its own sake.
IoT Insider: The convergence of IT, OT, and IoT: talking to Richard Owen, Unisys
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