Anticipate workforce needs with next-generation IT support

Unisys Next-Generation Service Desk

Your service desk is more than a help line. It's the face of IT operations and the first line of defense against disruption.

Most service desks operate in reactive mode. Users report problems, agents scramble for answers, tickets stack up. Your teams toggle between tools, hunt through outdated knowledge bases, and struggle to keep pace with a workforce that expects consumer-grade support.

Unisys Next-Gen Service Desk works differently. Powered by Unisys Service Experience Accelerator technology, it combines generative AI, intelligent automation, and persona-aware workflows to deliver support that thinks ahead. Self-healing capabilities detect and resolve issues before users notice. Real-time translation removes language barriers. Agent Copilot surfaces the right knowledge at the right moment.

Ready for proactive IT? See how intelligent automation and AI-powered assistance deliver smarter support.