Unisys Clients - Providing Quality Construction Materials


Manufacturing Quality Construction Materials for Consumers

The Business Challenge

Grow market share and drive profitability for their product distribution.

The Solution

  • Unisys Infrastructure Services including an End User Services model with 24/7 support, with digital services support, desk side support, endpoint support, asset management and procurement; supports ~10,000 end users; also dedicated workplace services including Tech Cafés for PC tune-ups, quick fixes and concierge support.
  • Unisys established a robust IT governance model, developed a roadmap to deliver continuous improvement/innovation, including predictive analysis, support through chat, and persona support.

Results and Benefits

  • Improved customer satisfaction by modernizing and personalizing support
  • Enhanced employee productivity, especially for remote workers, and improved resolution rates
  • Improved accessibility through mobile access and specialized persona-based support
  • Achieved cost effectiveness through modern pricing models

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Unisys has been providing IT services to our business for 20+ years. As technology modernizes, the services are transforming and we’re now embracing digital transformation. This partnership is enabling us to tailor our services to the specific needs of our distributers and customers."

Vice President of Operations