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Enlightening minds

The Business Challenge

Provide customers seamless access to world leading scientific, scholarly, professional and educational content through a new business entity, formed by the merger of leading publishers, each with its own focus area.

The Solution

  • Unisys Digital Workplace Services, including service desk, field engineering services, request management, desktop management services to an expanded end user base of ~10,000; implemented ServiceNow®, a scalable cloud-based service management portal through which geographically dispersed users can view role based, personalized services with visibility into operational metrics.

Results and Benefits

  • Achieved a globally consistent end user experience that enables employees to work cohesively and present a single face to customers
  • Enhanced employee productivity and user experience
  • Improved resolution times
  • Reduced support costs