Large Latin American Water and Sewage Utility
Delivering clean water to millions of citizens
The Business Challenge
Provide greater convenience to consumers by being able to pay their utility bills via mobile devices and help them understand their water consumption, leading to conservation of water.
ClearPath Forward® systems and services, and ClearPath Forward ePortal, a modern, web-enablement toolset with best practices-based safeguards, and more secure means of making customer information available on the web and on mobile devices while eliminating process redundancy and inefficiency.
Results and Benefits
- Enabled fast, secure customer access to transactions via the Internet and mobile devices, and the ability to pay bills at any ATM
- Reduced total web management staff by 30%
- Improved the utility's brand as a highly responsive and modern organization