Unisys Clients - Lloyds Banking Group

Empowering 3 million customers to effectively manage their mortgage accounts

The Business Challenge

Merge the two largest lenders in the UK to achieve a combined market share of 21% and differentiate from smaller financial institutions (that are typically viewed as more nimble) with the most comprehensive mortgage portfolio underpinned by best-inclass customer experience.

The Solution

Unisys Financial Services System (UFSS) and Unisys Data Transformation Factory (UDTF), ClearPath Forward® system and Application Services.

Results and Benefits

  • Delivered continuous customer services while successfully moving 1.7 million mortgages (USD 230 billion in assets; 115+ million records including 2.6 million customer records and 28 million financial transactions) from one legacy platform to the Unisys platform over a single weekend, on time and on budget
  • Improved customer service by providing transparency across each individual’s accounts (i.e. interest rates, terms) and system availability
  • Gained the ability to be on top of change in regulation and flexibility to adapt to change in the business

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The combination of UFSS and ClearPath Forward system and Application Services has helped us streamline IT operations whilst enabling us to improve our customer service levels. Our long-term relationship with Unisys and their experience in the financial services market makes us feel confident in their ability to accommodate our evolving business and IT needs.”

Nick Williams

Former Mortgage Integration Director
Lloyds Banking Group