Delivering One Billion Dollars unemployment benefits
Business challenge
Provide services to citizens while addressing a surge in unemployment claims due to the COVID-19 pandemic and complying with new government programs.
Solution
Unisys ClearPath® MCP Software Series for Microsoft Azure to transition applications from hardware-based systems to the GovCloud using CloudForte®; Azure Site Recovery; Application Services to develop and maintain mission-critical applications; virtual tape library; remote system monitoring, database administration, batch operations and systems administration.
Business outcomes
- Processed unemployment benefits for 3.7 times more citizens from March to April 2020 due to the spike at the onset of COVID-19 (from 9.5k to 35.6k*)
- Processed and paid out 14 times more claims (280k up from 20k) valued over a billion dollars in benefits (up from $80 million annually) during April ‘20 to October ‘21
- Reduced recovery time from up to 2 weeks to a few minutes and increased production processing speed from 25% to a peak of 100%
- Reduced capital-equipment costs (by minimizing the cost of maintaining a data center footprint and eliminating physical data tapes) and gained access to highly skilled resources available around the clock
*Source: U.S Bureau of Labor Statistics
The COVID-19 pandemic has made it clear that we need to be more agile than ever in developing and deploying new applications to deliver benefits to citizens in immediate need. ClearPath MCP Software Series for Azure, combined with the Unisys CloudForte consulting services in the Azure GovCloud, enables us to achieve our goal while reducing costs, streamlining IT operations and enabling compliance with regulations.
Pat Kelly
IT Director, Job Service North Dakota