The Business Challenge
Improve service to millions of customers of retail, commercial and private banking, as
well as wealth management services throughout Mexico.
Unisys End User Global Field Services for project work and infrastructure support of
80,000+ distributed devices and 17,000 users, as well as onsite express center in
the 2 main sites.
Results and Benefits
- Enhanced end-user experience by increasing IT availability via advanced field
- Reduced overall support cost by 25%