Unisys Clients - Henkel

Creating value for customers and consumers globally

The Business Challenge

Drive growth, accelerate the digitization of the business and strengthen relationships with customers and consumers.

The Solution

Unisys Digital Workplace Services with 24/7 support in 13 languages, including service desk, desktop management and support, and a Tec-Stop at the company’s headquarters for in-person technology support, fault resolution or advice; supports 53,000+ end users across 70+ locations (totaling ~35,000 queries per month); Cloud & Infrastructure Services, including data center transformation services, endpoint security services and managed network services.

Results and Benefits

  • Improved end user satisfaction by providing secure, fast and innovative support services
  • Enhanced employee productivity and improved resolution rates
  • Reduced service delivery costs

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Unisys is a longstanding partner in Henkel’s ecosystem. We have been working together for more than 10 years. They are helping us in many ways to improve end user security, manage help desk operations and operate data centers. I like to work with Unisys because they are constantly listening to us and improving their solutions for us.”

Dr. Joachim Jaeckle

Corporate Senior Vice President – Integrated Business Solutions,
Henkel